COVID-19 Response - Forte Bank
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Supporting You Through COVID-19

Last updated on 01/20/2021

At Forte Bank, our highest priority continues to be the safety and support of our customers, employees, and community. We recognize the unprecedented challenges being faced at this time, and we want you to know that we remain committed to supporting each of you. Above all, we want you to rest assured that your funds remain secure.


Our Lobbies are Open

The safety of our staff members and customers remains a top priority. We have taken a number of steps to help ensure your health and well-being, including:

  • Ropes to guide your path when entering the lobby
  • Acrylic shields at each teller window and banker’s desk
  • Distancing pads on the floor to help you keep six feet of separation
  • Temporarily suspending food and drink treats
  • Moving furniture apart to allow for physical distancing
  • Making face coverings available to all employees

Face Coverings

Currently, Forte Bank is requiring face coverings for individuals ages 5 and older inside our facilities. 
 
As a reminder, we ask that you temporarily remove your face covering when you enter the lobby and identify yourself to the nearest staff member. Please remember that under Forte Bank security procedures, hats, hoods and sunglasses are not permitted upon entering our lobbies.

 

Appointments are Encouraged

If you have special health care concerns, are at a higher risk of developing COVID-19, or are coming to the bank for something that takes a bit more time (i.e. such as opening an account), we encourage you to make an appointment so we can reduce your exposure to other individuals.

We also can accommodate appointments via the drive-thru. Please don’t hesitate to call us and we will figure out how to help you without you having to come into the lobby whenever possible.

 

We Will Continue Drive-thru Assistance

As you may have noticed when our lobbies were closed, we can accommodate most needs through our drive-thru. We are happy to continue doing this if you prefer not to visit our lobbies.

In addition to our drive-thru and ATM options, we offer online banking and mobile banking services, which allow you to safely view transactions, check balances, deposit checks, and make payments from your home on a 24/7/365 basis. Please contact any of our locations for more information about these services.

Please Stay Home if You're Ill

If you have a fever, cough or other symptoms, we ask that you NOT visit the bank and instead give us a call or visit us online.


Relief Measures

Forte Bank is offering a number of relief measures for both personal and business customers.

Business Loan Customers

A new federal law, the Coronavirus Aid, Relief, and Economic Security (CARES) Act, created the Paycheck Protection Program (PPP) focused on helping small businesses affected by the COVID-19 pandemic. It also expanded the Small Business Administration’s (SBA) Economic Injury Disaster Loan Program (EIDL).

The Paycheck Protection Program is designed to help eligible small businesses cover their payroll and overhead expenses. The SBA will forgive loans if all employees are kept on the payroll for eight weeks and the money is used for payroll, rent, mortgage interest, or utilities. Download the Paycheck Protection Program application and contact your business lender to apply.

The Economic Injury Disaster Loan Program (EIDL) program was created to assist businesses, renters, and homeowners located in regions affected by declared disasters. The program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing. 

If your business is experiencing a hardship due to the COVID-19 pandemic, please contact your commercial loan relationship manager to discuss payment modification options.

Consumer and Mortgage Loan Payment Relief

Under the CARES Act, and guidance from federal agencies, there are two protections for homeowners with federally or GSE-backed mortgages:

First, for federally backed loans, your lender or loan servicer may not foreclose on you until after February 28, 2021. For loans backed by Fannie Mae or Freddie Mac, they cannot foreclose until after February 28, 2021.

Second, if you experience financial hardship due to the coronavirus pandemic, you have a right to request and obtain a forbearance for up to 180 days. Forbearance is when your mortgage servicer or lender allows you to pause (suspend) or reduce your mortgage payments for a limited period of time while you regain your financial footing.

You also have the right to request and obtain a forbearance extension for up to another 180 days (for a total of up to 360 days). You must contact your loan servicer to request this forbearance. There will be no additional fees, penalties or additional interest (beyond scheduled amounts) added to your account. Some federally backed mortgages have a February 28, 2021 deadline for requesting an initial forbearance. If you are facing financial hardships, you should ask for forbearance immediately, so you don’t lose that right.

If you're not sure if you have a federally backed mortgage, please call us. Even if you don't have a federally backed mortgage, Forte Bank has a variety of payment modification options depending on your loan type. Please contact our Loan Servicing Department at 262-670-3879 if you are experiencing a hardship due to the COVID-19 pandemic.

If you're not sure if you have a federally backed mortgage, please call us. Even if you don't have a federally backed mortgage, Forte Bank has a variety of payment modification options depending on your loan type. Please contact our Loan Servicing Department at 262-670-3879 if you are experiencing a hardship due to the COVID-19 pandemic.

For more information about coronavirus mortgage relief options, please review this mortgage relief guide from the Consumer Financial Protection Bureau (CFPB).

Deposit Customers

  • Temporary suspension of Telephone Transfer Fees-effective immediately
  • Continued, no-charge ATMs at our branch locations and at hundreds of other locations within our ATM Access network

Be Aware of Fraud

Please maintain a heightened vigilance against fraud. Fraudsters use global crises to attempt to defraud individuals and businesses. Be alert to phishing emails, unsolicited calls, and other Coronavirus-related scams. Be wary of providing any personal information or the sending of money to any unknown party. If you have any concerns, call the bank first. You can also keep track of the latest scams on the Federal Trade Commisson’s (FTC) Scam Alert Page.

FDIC Coverage

As a deposit customer of Forte Bank, your money is protected. Your Forte Bank checking, savings, money market, and certificates of deposit are protected by FDIC Insurance up to $250,000 per depositor. For more information on FDIC Insurance, please call any one of our offices or go to FDIC.gov.

On behalf of the entire team at Forte Bank, thank you for your support, patience, and understanding during this unprecedented time. We remain committed to providing you with the individual attention that you have come to know and appreciate. We hope that you and your family will remain safe and healthy.