COVID-19 Response - Forte Bank
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Supporting You Through COVID-19

Last updated on 09/09/2021

At Forte Bank, our highest priority continues to be the safety and support of our customers, employees, and community. We recognize the unprecedented challenges being faced at this time, and we want you to know that we remain committed to supporting each of you. Above all, we want you to rest assured that your funds remain secure.

Our Lobbies are Open

The safety of our team and customers remains a top priority. We have taken a number of steps to help ensure your health and well-being, including:

  • Acrylic shields at each teller window and banker’s desk
  • Sanitizing of high touch areas and objects
  • Hand sanitizer stations available throughout all branches
  • Team members will wear a face mask upon request

Face Coverings

When visiting Forte Bank, face masks are not required. Customers following CDC guidelines and wearing a face mask will be asked to temporarily remove their face covering to aid in customer identification. Under Forte Bank security procedures, hats, hoods and sunglasses are not permitted upon entering our lobbies.

 

Appointments are Welcomed

If you have special health care concerns, are at a higher risk of developing COVID-19, or are coming to the bank for something that takes a bit more time (i.e. such as opening an account), we encourage you to make an appointment at your local branch.

Please Stay Home if You're Ill

If you have a fever, cough or other symptoms, we ask that you NOT visit the bank and instead give us a call or visit us online. We offer online banking and mobile banking services, which allow you to safely view transactions, check balances, deposit checks, and make payments from your home on a 24/7/365 basis. Please contact any of our locations for more information about these services.
 

Relief Measures

Forte Bank is offering a number of relief measures for both personal and business customers.

Business Loan Customers

The Economic Injury Disaster Loan Program (EIDL) program was created to assist businesses, renters, and homeowners located in regions affected by declared disasters. The program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing. 

If your business is experiencing a hardship due to the COVID-19 pandemic, please contact your commercial loan relationship manager to discuss payment modification options.

Consumer and Mortgage Loan Payment Relief

Homeowners can request forbearance if they’re struggling financially. Forbearance is when your mortgage servicer or lender allows you to pause or reduce your mortgage payments for a limited time while you build back your finances. For most loans, there will be no additional fees, penalties, or additional interest (beyond scheduled amounts) added to your account, and you do not need to submit additional documentation to qualify. You can simply tell us that you have a pandemic-related financial hardship.

Forbearance doesn’t mean your payments are forgiven or erased. You are still obligated to repay any missed payments, which, in most cases, may be repaid over time or when you refinance or sell your home. Before the end of the forbearance, we will contact you about how to repay the missed payments.

You may have a right to a COVID hardship forbearance if:

  • You experience financial hardship directly or indirectly due to the coronavirus pandemic, and
  • You have a federally backed mortgage, which includes HUD/FHA, VA, USDA, Fannie Mae, and Freddie Mac loans.

For mortgages that are not federally backed, we may offer similar forbearance options. If you're struggling to make payments due to the pandemic, please call us. Even if you don't have a federally backed mortgage, Forte Bank has a variety of payment modification options depending on your loan type. Please contact our Loan Servicing Department at 262-670-3879.

For more information about coronavirus mortgage relief options, please review this mortgage relief guide from the Consumer Financial Protection Bureau (CFPB).

Deposit Customers

  • Temporary suspension of Telephone Transfer Fees-effective immediately
  • Continued, no-charge ATMs at our branch locations and at hundreds of other locations within our ATM Access network

Be Aware of Fraud

Please maintain a heightened vigilance against fraud. Fraudsters use global crises to attempt to defraud individuals and businesses. Be alert to phishing emails, unsolicited calls, and other Coronavirus-related scams. Be wary of providing any personal information or the sending of money to any unknown party. If you have any concerns, call the bank first. You can also keep track of the latest scams on the Federal Trade Commission’s (FTC) Scam Alert Page.

FDIC Coverage

As a deposit customer of Forte Bank, your money is protected. Your Forte Bank checking, savings, money market, and certificates of deposit are protected by FDIC Insurance up to $250,000 per depositor. For more information on FDIC Insurance, please call any one of our offices or go to FDIC.gov.

On behalf of the entire team at Forte Bank, thank you for your support, patience, and understanding during this unprecedented time. We remain committed to providing you with the individual attention that you have come to know and appreciate. We hope that you and your family will remain safe and healthy.